Riona Treacy - Deliveries and Returns
Free Shipping within the UK
The delivery cost per order is free of charge within the UK.
All items purchased within the UK are dispatched the next working day (unless they are a bespoke order), using a tracked service.
Please allow 2-3 working days for delivery.
We can offer same day delivery for London addresses, but please contact us directly so we can advise the cost and delivery time. Same day delivery within London is only available Monday to Friday between 9am and 6pm.
Shipping within the EU
All items are shipped the next working day using an international tracked service.
Shipping within Europe is charged at £12 per order.
All items are dispatched the next working day but please allow 5 - 7 working days for delivery.
Shipping outside the EU
For all other international deliveries outside the EU, the shipping cost is £18 per order, and can take 10-14 working days.
Please remember your country may enforce customs fees, or import duties on the purchase, that you the buyer will be responsible for. All items are sent on a 'Delivery Duty Unpaid' basis. Riona Treacy cannot be held responsible should local customs authorities charge any import duty.
Tracking your order
All our items are sent using a tracked service. Once you place your order you will get a confirmation email.
When the order has been dispatched we will send you the tracking details.
How do I return an item?
If for any reason you are not happy with your purchase, you have 14 days from receiving your order to notify us via email.
This way we can help rectify any problems and expect your return. Once you have notified us, you have 14 days to return the item(s) in an unworn and resellable condition, wherever possible in original packaging and with all labels, and wrappings.
Return shipping charges are the responsibility of the customer, unless the return is due to a defective item or shipping error.
We advise customers to use a tracked service and obtain proof of postage, as we cannot be liable for items that get lost in transit.
Please note there is no return on sale items.
Where do I send returned items to?
Please return to this address.
F.A.O. Riona Treacy
27 Highbury House
5 Highbury Crescent
London, N5 1RN
Contact us directly about your order
If you have any specific queries regarding delivery, please email us at firstname.lastname@example.org.
Please note our office hours are office hours are 9.30am to 6pm Monday to Friday.